Discord FAQ

Go to Profile → Security and click "Link Discord Account". You'll be redirected to Discord to authorize the connection. Once approved, your Discord username will appear in your settings. See our Discord Linking Guide for detailed steps.

Yes. First unlink your current Discord account on the Security tab of your Profile, then link the new Discord account. Note that your subscription is tied to your PoGO Alerts Network account, not your Discord account, so your subscription remains active.

We request the following permissions:

• Identify - To know your Discord username and ID
• Email - For account verification (optional)
• Guilds - To sync your roles from our Discord server

We never post on your behalf or access your messages. Your privacy is important to us.

DM alerts will stop immediately when you unlink Discord. Your filter settings and subscription remain saved. Community webhooks (if you have the add-on) continue working since they're not tied to your personal Discord account.

Common causes for missing DM alerts:

• Discord privacy settings blocking DMs from server members
• You blocked the PoGO Alerts Network bot
• You're not in a shared server with the bot
• DM alerts are disabled in your settings

See our Discord Problems guide for step-by-step troubleshooting.

In Discord:

• Go to User Settings → Privacy & Safety
• Enable "Allow direct messages from server members"
• Or: Right-click our server → Privacy Settings → Allow DMs

Make sure you're a member of the PoGO Alerts Network Discord server for the bot to reach you.

DM alert formatting is currently standardized for consistency and reliability. We include all relevant information: Pokemon name, IVs, coordinates, despawn time, and a map link. Future updates may add more customization options.

Yes. You get at most 20 DMs every 240 seconds, and anything over that in the same window is skipped, not sent later. Hit the limit in 10 windows within 24 hours and your alerts are paused. Resume them on the DM Alerts site, and narrow your filters so it doesn't happen again.

Yes. On the DM Alerts site, open your user menu and choose "Pause Alerts". Your filters are kept. Choose "Resume Alerts" when you want alerts again.

Webhooks are a way to send alerts to Discord channels instead of personal DMs. They're perfect for communities who want to share alerts with multiple people. With the Community Add-on, you can configure webhooks to post alerts to your server's channels.

First, purchase the Community Add-on. Then create a webhook in your Discord channel settings (Edit Channel → Integrations → Webhooks). Copy the webhook URL and paste it into your PoGO Alerts Network webhook settings. See our detailed Webhook Setup Guide.

The Community Add-on includes 5 webhook channels by default. You can route different alert types to different channels (e.g., hundos to #perfect-pokemon, raids to #raids). Additional channel slots may be available as upgrades.

Yes! Each webhook channel can have its own filter configuration. This lets you send 100% IV Pokemon to one channel, PVP-ranked Pokemon to another, and raids to a third. Configure filters in the webhook settings for each channel.

Webhook issues are usually caused by:

• Webhook was deleted in Discord - create a new one and update the URL
• Channel permissions changed - ensure the webhook has "Send Messages" permission
• Rate limiting - if you're sending too many alerts, Discord may temporarily block

Test your webhook using the "Send Test" button in webhook settings.

This usually means your Discord privacy settings are blocking DMs. Discord treats "DMs closed" the same as blocking for bots. Enable DMs from server members in your Discord privacy settings, then try relinking your account.

Roles follow your plan and update on their own. Make sure Discord is linked on the Security tab of your Profile, and that you're in the PGAN Discord server with that same Discord account. If they still haven't changed after an hour, open a ticket.

Common linking errors and solutions:

• "Access denied" - Make sure you click "Authorize" in the Discord popup
• "Already linked" - This Discord account is linked to another PoGO Alerts Network account
• Timeout errors - Try again, ensuring you complete authorization within 5 minutes

Clear your browser cookies and try again if issues persist.

Currently, Discord is our only alert delivery method. We chose Discord for its reliability, cross-platform support, and rich formatting options. Alternative notification methods may be considered in the future based on user demand.

A role in the PGAN Discord for members who grow PGAN in their area. It has its own color and spot in the member list, and a private channel with staff. It's recognition only: it comes with no credit, tokens or free plan.

You need a paid plan and a linked Discord account, plus one of these:

• You have a token placed in a region, and at least 3 people who signed up through your area link in the last 90 days are paying for a plan now. Comped and gifted plans don't count, and neither do your own other accounts.
• A coverage request you made went live in the last 180 days.

We check once a day and add the role automatically if you're in the PGAN Discord server. If you stop qualifying, you keep the role for 30 more days.

On the Refer a friend page, under Share PGAN with your area. The link is yours for good, works for any number of people and gives no discount. It's separate from your referral link, which works for one friend at a time.