Billing & Subscription FAQ

We offer multiple subscription tiers: Basic, Premium, and Pro. Each tier includes different numbers of tokens and features. Visit our Subscription Plans page for detailed pricing and feature comparisons.

Go to Account Settings → Subscription and click "Cancel Subscription". Your access continues until the end of your current billing period. You won't be charged again after cancellation. You can resubscribe anytime.

Subscriptions renew automatically on the same day each month. For example, if you subscribed on the 15th, you'll be charged on the 15th each month. You can see your next billing date in Account Settings.

If your subscription expires or payment fails, alert delivery will pause. Your account and settings are preserved for 30 days. After that, inactive accounts may have their filter configurations reset. Resubscribe anytime to restore service.

We accept payments through:

• Stripe - Credit/debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay
• PayPal - PayPal balance, linked bank accounts, or cards

See our Payment Methods guide for details.

Common reasons for declined payments:

• Insufficient funds
• Card expired or incorrect details
• Bank blocked the transaction (international/online purchase restrictions)
• Daily spending limit reached

Contact your bank to resolve issues, then try again. See our Payment Troubleshooting guide.

Go to Account Settings → Billing and click "Manage Payment Methods". For Stripe subscriptions, you can add a new card and set it as default. For PayPal, you may need to update your payment method through PayPal's website directly.

Yes, but you'll need to cancel your current subscription and resubscribe with the new payment provider. Your remaining subscription time will be honored, and you won't be double-charged. We recommend waiting until your current period ends to switch.

Your payment history is available in Account Settings → Payment History. You can view all past transactions, download invoices, and see upcoming charges.

We offer refunds on a case-by-case basis. Generally, refunds are available within 7 days of purchase for new subscribers if you experience technical issues that prevent you from using the service. Refunds are processed to the original payment method.

Contact us through our Discord support channel with your account email and transaction details. Explain the reason for your refund request. Our team will review and respond within 1-2 business days. Approved refunds typically process within 5-10 business days.

Add-ons like the Community Add-On are generally non-refundable once activated, as they provide immediate access to additional features. Contact support if you purchased an add-on by mistake.

Double charges are rare but can happen. Contact us immediately with screenshots of both charges from your bank statement or payment provider. We'll investigate and refund the duplicate charge. Do not dispute with your bank until we've had a chance to resolve it directly.

Go to Account Settings → Subscription and click "Upgrade Plan". Select your new plan. You'll be charged the prorated difference for the remainder of your billing period. Your new features activate immediately.

Yes, you can downgrade at any time. The downgrade takes effect at the start of your next billing cycle. You'll continue to have access to your current plan's features until then. Extra tokens will be redistributed automatically.

Go to Account Settings → Add-ons and select the Community Add-on. This enables webhook functionality for your Discord server. The add-on is billed monthly alongside your subscription and can be cancelled separately.

Yes! Token packs are available for purchase as a one-time add-on or recurring monthly boost. Check the Add-ons section in your Account Settings for available token pack options and pricing.