1 How you pay
Plans are paid by card at checkout on the Pricing page, through Stripe. Yearly billing, with two months free, is on the same page.
A PayPal payment sent any other way doesn't start a plan. If you've sent one, open a ticket in Discord or email [email protected].
2 Update your card
- Open Subscriptions. It's under Account in the side menu.
- Tap Manage Billing. It opens Stripe's billing page, where you can change the card and download invoices.
PayPal plans don't have Manage Billing. Manage that payment in PayPal.
3 Cancel your plan
- Open Subscriptions and tap Cancel Subscription.
- Answer "What's making you cancel?". If you pick "Something isn't working", tap It's still broken, I want to leave to go on.
- You may be offered a pause of 1 to 3 months, or a switch to a cheaper plan. A pause is only offered on a monthly card plan that isn't overdue and doesn't have the Community add-on. You don't have to take either.
- Under Or cancel, tap Cancel subscription.
On a card plan, your map and alerts keep working to the end of the period you've paid for, and you won't be charged again. Add-ons end the same day. A PayPal plan stops straight away, and the rest of that period is lost.
While a plan is paused, Change Plan is hidden and End pause (or Undo pause) appears instead. Comp and gift plans have no Cancel button. If the pause has already started, ending it doesn't bring back Change Plan until your next billing date.
4 Changed your mind?
Before the end date, tap Keep Subscription on the Scheduled for Cancellation banner. Once a card plan has ended, Reactivate Subscription shows up instead. A PayPal cancel can't be undone on the site, so subscribe again from the Pricing page.
5 Past payments
Transaction History (pogoalerts.net/account/payment-history) shows your payments and plan changes. PayPal payments may be missing from it. Card invoices are under Manage Billing.
6 Plans still on PayPal
New plans are card only. A plan that already runs on PayPal keeps working and renews through PayPal.
- It has no Manage Billing. Change how you pay in PayPal.
- Canceling on the site cancels it in PayPal too. You don't need to cancel in both places.
- It stops as soon as you cancel, so cancel near the end of the period you've paid for.
- To move to a card, cancel it and subscribe again by card.