1 Account Access Issues
Can't access your account? Don't worry - we have several ways to help you get back in. Choose the option that matches your situation:
2 Password Reset Process
Follow these steps to reset your password if you've forgotten it or want to set a new one:
Go to the Login Page
Visit the login page and click on the "Forgot Password?" link below the password field.
Enter Your Email Address
Enter the email address associated with your PogoAlerts account. This must be the exact email you used when signing up.
Check Your Inbox
We'll send a password reset link to your email. The link is valid for 1 hour after it's sent.
Click the Reset Link
Click the link in the email to open the password reset page. You'll be asked to enter a new password.
Create a Strong Password
Enter your new password. For security, we recommend:
- At least 8 characters
- Mix of uppercase and lowercase letters
- Include numbers and special characters
- Don't reuse passwords from other sites
Log In with New Password
After successfully resetting, you'll be redirected to the login page. Use your email and new password to sign in.
3 Reset Email Not Received
If you haven't received the password reset email, try these troubleshooting steps:
Check Spam/Junk Folder
Reset emails sometimes get filtered. Check your spam, junk, or promotions folder. If found there, mark it as "Not Spam" to receive future emails.
Wait a Few Minutes
Email delivery can sometimes be delayed. Wait 5-10 minutes before requesting another reset. Requesting too many resets can trigger rate limits.
Verify Email Address
Make sure you're entering the correct email. Check for typos, and remember which email you used when signing up. Try variations (gmail.com vs googlemail.com).
Add to Safe Senders
Add our email domain to your safe senders or whitelist. This prevents future emails from being filtered. Look for emails from [email protected].
4 Changing Your Email Address
Need to update the email address associated with your account? Here's how:
If You Can Still Log In
- Log in to your account
- Go to your Profile page
- Find the "Email" section
- Click "Change Email" or the edit icon
- Enter your new email address
- Verify the new email by clicking the confirmation link sent to it
If You Can't Access Your Old Email
If you no longer have access to your registered email address, you'll need to contact support for manual verification. Be prepared to provide:
- Your old email address
- Your new email address
- Proof of account ownership (subscription receipts, Discord username linked, etc.)
5 Completely Locked Out
If you can't access both your PogoAlerts account AND the email address associated with it, you'll need to verify your identity through support.
What You'll Need to Provide
To verify account ownership, gather as much of the following information as possible:
Payment Receipts
Email receipts from Stripe or PayPal for subscription payments
Discord Username
The Discord account that was linked to your PogoAlerts
Regions Covered
Which regions you had tokens allocated to
Account Details
Approximate creation date, subscription plan, username if set
6 Keeping Your Account Secure
Once you've recovered your account, take these steps to prevent future access issues:
Use a Strong, Unique Password
Create a password you don't use anywhere else. Consider using a password manager to generate and store strong passwords.
Keep Your Email Secure
Your email is the key to password resets. Ensure your email account has a strong password and two-factor authentication enabled.
Link Your Discord
Linking Discord provides an additional way to verify your identity if you ever need to recover your account.
Save Payment Receipts
Keep a copy of subscription payment receipts. These serve as proof of ownership if you ever need to verify your account.
7 Contact Support
If you've tried all the self-service options and still can't access your account, our support team is here to help.
Discord Support Channel
Join our Discord server and open a support ticket. Our team typically responds within 24 hours during business days.
Please include:
- The email address you believe is associated with your account
- Description of the issue you're experiencing
- What troubleshooting steps you've already tried
- Any proof of account ownership you have available